Ramp. Maintenance. Cleaning. Fueling. Cargo. Lav. De-ice.
Every below-wing service runs on phone calls, paper logs, and guesswork. BelowWing is the platform that makes it all visible — who did what, when, where, and why — from the moment the aircraft blocks in to the moment the invoice is paid.
These aren't hypotheticals. These are Tuesday. If you've worked below the wing, you already know.
Three vendors touched the plane during the turn — ramp, fueling, lav. A dent shows up on the next walkaround. Nobody saw anything. Weeks of emails and finger-pointing. Carrier eats the cost or picks the wrong fight.
Every crew shot a video walkaround when they arrived and when they left. Ramp's post-departure video: clean fuselage. Fueler's pre-arrival video: dent already there. Lav truck arrived in between. Case closed in 20 minutes. The right party pays.
Finance gets a vendor invoice: 6 hours of labor for a brake change at an outstation. A brake change shouldn't take 6 hours. The vendor says "it was complicated." Finance has no way to verify. Standoff.
Finance clicks the invoice and sees the full timeline. 17-min response time. Corroded assembly, parts not on hand. Courier arranged, 2-hour wait. Work resumed, completed, logbook signed. Every message between the AMT and MCC is right there. 6 hours checks out. Approved, no calls.
Flight goes out 45 minutes late. Airline attributes the delay to "late cabin clean." Penalty notice sent to the cleaning vendor. The cleaning crew says the fuel truck was blocking their access. Nobody can prove anything. Penalty stands.
Cleaning crew's device shows arrival at 08:12 — on time. Couldn't access aircraft until 08:34 because the fuel truck was still there. Cleaning started 08:36, done 08:58 — 22 minutes, within SLA. Fueler's timeline shows late arrival at 08:20, didn't clear until 08:33. Penalty reassigned. Right party, right data.
Aircraft diverts to an outstation with a hydraulic issue at 2 AM. MCC pulls up the vendor contact sheet. First number: voicemail. Second: rings out. Third: wrong person, not on call tonight. Fourth finally reaches someone. 40 minutes of phone tag before anyone starts driving.
MCC opens the portal. One AMT is clocked in, showing available, 8 minutes from the airport. A&P certified, profile visible. MCC taps dispatch. AMT's device buzzes. Acknowledged in 30 seconds. GPS shows them en route. Planeside in 12 minutes. No phone calls. No guessing.
A ground handler staffs 4 ramp agents at a station every day because that's the schedule. Ops manager has a gut feeling Tuesdays are slow. No data to prove it. Payroll stays the same. Contract barely breaks even.
Six months of clock-in data and turn timelines. Tuesdays average 3 turns with 2 hours of idle time per worker. Thursdays: 9 turns, zero idle, 2 delays from being short-handed. Move one agent. Same payroll, fewer delays, better margins. Data made the call.
Airline puts out an RFP for ground handling. Three vendors bid. Similar rates, similar slide decks, similar promises. Airline picks the cheapest. Six months later: missed SLAs, billing disputes, no accountability.
One vendor shares their performance dashboard. 11-minute average response. 97% SLA compliance. Zero unresolved billing disputes in 8 months. Every number backed by timestamped, GPS-verified data. They won on proof, not price.
Give the vendor crew a company device. Give the airline a web portal. Everything that happens in between — captured, timestamped, and tied to the invoice.
Clock in from your device. Get dispatched. Run your checklists. Shoot your walkaround video. Log what you did. Done — no paper, no scanning, no texting photos to the office. It all flows straight to billing.
See who's available at any station. Dispatch with one click instead of 4 phone calls. Watch the turn in real time. Review the full audit trail on any event. Approve invoices with confidence because the data is right there.
Know if you're overstaffed or understaffed. See which contracts are profitable. Get invoices out faster with fewer errors. Prove your performance with data when it's time to renew. Stop guessing, start knowing.
When every service event is timestamped, GPS-verified, and documented with photos and video, you're not just running an operation — you're building a Safety Management System in real time.
No more reconstructing what happened from memory after an incident. No more hoping someone wrote it down. The data is already there — captured at the point of work, by the person doing the work, on the device in their hand.
For vendors, this means audit-ready operations without extra paperwork. For airlines, this means visibility into vendor safety compliance you've never had before.
Full timeline of who was where, when, with video and comms. No interviews, no "I don't remember." The device already captured it.
Patterns emerge from the data. Recurring delays at the same gate. Equipment issues at the same time of day. You see the trends before they become incidents.
Every checklist step is timestamped. Skip a step, the system knows. Complete it out of order, that's captured too. Compliance isn't a checkbox on a form — it's verifiable.
Video walkaround on every arrival and departure. If something happens to the aircraft, you know exactly when and who was there. Protects the vendor, helps the airline investigate.
Worker profiles with certs, ratings, and training records. The airline can verify quals at dispatch time. The vendor can track expiring certs before they lapse.
Each service has its own flow. Here's where we are. If you see something wrong or missing — that's why you're here.
No IT integration on the airline side. No procurement. No contract. The vendor equips their crew. MCC bookmarks a website. That's the whole setup.
GPS-stamped. Available on the board. Quals and certs visible.
Aircraft, gate, task. Acknowledge in seconds. GPS tracks en route.
Checklists. Video walkaround. Every step timestamped.
What was done, photos, time. No paper. Flows straight to billing.
Service entries + contract rates. Export or submit direct.
Names, location, status. No phone list. Think Uber.
Post the request. System assigns. See ETA. No calls.
Comms on WhatsApp, SMS, Slack, or in-app. Full log.
GPS, timeline, photos, video, comms. Everything on every event.
Click the invoice, see the whole story. No "why did this cost X?"
Here's the deal. I've been on both sides of aircraft maintenance — vendor and airline. I know the broken airplane flow cold: the dispatch, the troubleshooting on the phone with MCC at midnight, the logbook, the billing mess after. That part's figured out.
But this isn't just a maintenance tool. It's everything below the wing. Ramp, cleaning, fueling, cargo, de-ice, lav. I haven't thrown bags since I was 19. I need people who've actually worked those operations to gut-check what I'm building, call out what I'm missing, and make sure this thing is real before it ships.
You don't need to code. You just need to know what sucks about the current process and be willing to talk about it.
30 min call or grab a beer. Walk me through a real shift. What's the flow, what breaks, what makes you want to throw your phone. I'll record it so I don't miss anything.
I map out the flow for your area and send it back. You tell me what's wrong, what's missing, what I got backwards. We go back and forth until it's right.
You helped build it. That matters. When this ships, the people who shaped it will be part of it. We'll figure out the right arrangement when we get there.
BelowWing doesn't change how ground handling works. It captures what's already happening and makes it provable.
Dispatch to invoice. Vendor app + airline web portal. One vertical, end to end, done right.
Ramp, cleaning, fueling, cargo. Same platform, same audit trail. More services, richer data, bigger value.
The airline just gets a URL. No integration, no procurement. The vendor pays because it saves them money and wins them contracts.
Performance, delays, workforce analytics, safety trends. Vendors compete on proof. Airlines make decisions with real data.
Once they depend on the free portal, offer a paid API into their systems. Low effort for us, high value for them.
Talk out a workflow, flag something broken, pitch an idea. Type it or hit the mic and just talk. I'll sort it out later.
No pitch deck. No investors. Just people who've done the job, building the tool they wish they had.